Abbey said it shredded customer’s documents
October 13, 2008
The Abbey has made another blunder – one in a long line of mistakes, which include giving out a deceased accountholder’s money to the wrong recipients, and sending out a condolence letter to a woman whose husband they though had died, even though he was alive and well. In the latest blunder the bank incorrectly made a credit card applicant send personal details in the post, through that they had returned them but had actually lost them, and finally admitted that they had probably been shredded.
The customer had applied for a cash back credit card with the Abbey, and was incorrectly told that the application could not be made at the branch, and that she had to send in relevant documentation by post. She sent the requested details, which included personal data such as her name, address, and National Insurance number, as well as a credit card statement with sensitive data on.
She then went on holiday, and came back to find a letter from the Abbey saying that her application had been successful, and that her personal documentation was enclosed. However, there was no personal documentation in the envelope, and the customers then faced a gruelling battle to try and get the Abbey to locate her details.
She stated: ‘I have been very upset and worried as to the whereabouts of these documents, particularly in light of recent events regarding the Government’s loss of personal details. So far I have made 12 telephone calls, including three to managers, who said they would return my call but have not done so. As my documents had been missing for two months, I was really at a loss over what to do further. Then Abbey got in touch on 3 January to tell me it thinks they may have been shredded.’
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