Another complaint about Abbey
January 22, 2008
Another customer has made a complaint about the Abbey, which has been at the centre of a variety of blunders recently. The woman claims that the bank incorrectly asked her for some sensitive, personal details when she applied for a credit card, and they then lost the data, which included various personal details, including her name, address, national insurance number, and a credit card statement.
Although sixty five year old Adrienne Wilson could have applied for the cash back credit card at branch level, she was incorrectly told that she could not, and was therefore asked to post her documentation in to the Abbey. After doing this she went away on holiday, and when she returned found a letter stating that her application had been successful and that her personal documents had been returned. However, there was no personal documentation in the envelope with the letter.
She then had to keep contacting Abbey to get them to find her documents because she was so worried with regards to there whereabouts. She said: ‘I have been very upset and worried as to the whereabouts of these documents, particularly in light of recent events regarding the Government’s loss of personal details.
So far I have made 12 telephone calls, including three to managers, who said they would return my call but have not done so. As my documents had been missing for two months, I was really at a loss over what to do further. Then Abbey got in touch on 3 January to tell me it thinks they may have been shredded.’
The bank sent her £75 by way of compensation even though she had refused this offer, and in the letter stated: ‘I would like to reassure you that, if papers go astray…then as a security measure, they are destroyed.’
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