More jobs being created at Nationwide
November 26, 2007
At a time when many financial institutions are cutting jobs and sending call centres abroad in order to save money and due to the effects of the turmoil that has hit the financial markets in the UK, one financial institution has announced the creation of around 200 jobs, with more to come over the next few years.
Nationwide Building Society is expanding its call centre in the Swindon area, which means that it will be able to offer more jobs in the next few years.
Purpose build premises are to be developed for the expansion. The building society already has five call centres in the UK, including the one in Swindon. The expansion will become operation in early 2008, and it is estimated that by 2010 there will be around 600 staff members at the centre. The building society has opened a number of call centres over the past few years, whilst many other banks and financial institutions have been trying to cut costs by sending their call centres abroad.
According to research carried out by Nationwide around 93% of consumers want their calls dealt with via a call centre in the UK rather than abroad. Nearly 80% of respondents stated that they would be less inclined to deal with a company with overseas call centres, and around half of respondents stated that if their bank sent their call centre abroad they would probably switch to another bank.
According to an official from Nationwide the expansion of the call centre will enable the building society to better meet the demands of its customers, with around a million calls each month coming in. Officials state that this will also create valuable job opportunities in the local area.
Alan Wright
26th November 2007
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