Building society creates more jobs
November 7, 2007
The Nationwide Building Society is set to create hundreds of new jobs over the next few years, having already announced the creation of two hundred new positions.
An expansion of its Swindon call centre means that the Nationwide can offer jobs to more people, whilst providing a better service for customers at the same time.
With around half a million calls a months being received, officials from the building society state that the expansion will help Nationwide to better deal with customer enquiries and provide a far better service to its consumers. The expansion will involve the development of purpose build premises, and is due to become operational in 2008.
The Nationwide building society has five call centres in all, and states that its customers much prefer having call centres based in the UK. Many banks in the UK have been sending their call centres abroad over recent years to cut costs, but customers have not taken to overseas call centre, claiming that they do not receive the service that they want because of communication problems.
In a recent Nationwide survey nearly 80% of consumers stated that they would be less likely to deal with a bank that had overseas call centres if given the choice, and over half said that if their call centres were moved abroad they would consider switching banks.
Many UK banks and financial institutions have announced job cuts over recent months, and this is the result of the financial turmoil that has hit the money markets both in the UK and globally.
The news of new job creations from Nationwide has been welcomed by many, and it is thought that by 2010 there could be around 600 staff members working at the expanded Nationwide call centre in Swindon.
The building society has already created a number of job opportunities over recent years with the developments of its call centres, and states that its customers are very pleased that they are able to deal with bank staff members within the UK rather than having to speak to an overseas staff member and encounter communication difficulties.
Alan Wright
7th November 2007
Recent posts:
- Sale and rent back schemes are a disaster
- Number of bankrupt pensioners doubles
- Job can affect the amount you pay for your vehicle insurance
- Insurers may not cover people in high risk flood areas
- Increase in energy switching amongst consumers
Related Articles
- Gradual slowdown in housing market A senior Treasury official in the UK has stated that although the housing market is slowing down the slowdown is a gradual one, and will
- Errors and delays from the Abbey A string of errors and delays with the issuing of cards and access to online banking has left many of the Abbey Bank’s customers concerned
- More jobs being created at Nationwide At a time when many financial institutions are cutting jobs and sending call centres abroad in order to save money and due to the effects
- Secured Loan And IVA Companies Come Closer Players in the secured loan market are considering the benefits of having closer links with dedicated IVA companies. In the last year or so there
- Nationwide Building Society beats the banks in service level poll Despite the claims of offering the best service levels and reliability from the UK's largest banks, they have all been beaten in a recent poll
Comments
Got something to say?