Abbey makes another blunder
July 16, 2007
The Abbey bank hit the news recently after it was discovered that thousands of its mortgage customers would now have to cope with up to fifteen years being added to their mortgage terms because of the bank’s failure to put up repayments when interest rates rose in the 1980s and 1990s.
As a result of this customers continued to make the same repayments, but more of each repayment went towards paying off interest because of the rate rises, which resulted in less of the payment going towards the principle loan.
Another report has shown up yet another blunder by the bank, where the contents of a savings account – amounting to £3000 – were dished out to the wrong person, resulting the actual owner of the savings account receiving a shock when she tried to make a withdrawal. The account belonged to a pensioner, but banking officials got her mixed up with another customer that had passed away, and gave the contents of the account to the family of the deceased customer.
The customer, aged 77, said that she became worried after she stopped receiving statements for her savings account in the post. She said: : ‘I took the matter up with my local branch in Telford and they asked me if my husband had perhaps closed it. I replied it was unlikely because he passed away 25 years ago. The young lady serving me began typing away on her computer but all of a sudden looked puzzled and told me that according to their records, I was dead. She went a bit pale, either because she was embarrassed at such a mistake or she thought she was seeing a ghost.’
According to bank officials the customer that had died had a similar name and was of the same age as the customer, and this is where the mix up had occurred, resulting in the woman’s cash being paid out to the wrong family.
Alan Wright
16th July 2007
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